This website is owned and operated by Xarmony LLC. The following statements set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors safe, paraben, phthalate, and cruelty free handcrafted perfumes of premium quality. All Xarmony fragrances are made in house by our perfumer, Trill Noel, under the regulations set forth by the FDA, RIFM, and IFRA (51st Amendment) safety restrictions. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

 

 

In order to use our website and/or receive our services, you must be the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.

 

User Agreement

When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process. (You the buyer agrees to buying the item and Xarmony, the seller, has agreed to sell you the item.)

The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur.

 

RETURN & REFUND POLICY

At Xarmony, we pride ourselves on the quality and craftsmanship of our artisanal perfumes, made exclusively in small batches with premium ingredients sourced from reputable aromachemical suppliers like Givaudan, Takasago, Robertet, Firmenich, and IFF. In order to ensure the highest level of excellence, each perfume is meticulously formulated, assembled, packaged, and cared for by Trill Noel at our perfumery studio located in Baton Rouge, Louisiana. Due to the nature of our handcrafted products and the commitment we have to maintaining the highest standards, we regret to inform you that we have a strict no refund policy in place. Thank you for understanding and supporting our dedication to creating exceptional fragrances.

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With this in mind, we understand that fragrance can be subjective. We recommend customers to purchase samples in order to discover the olfactive experience that most appeals to their individual tastes. In this way, we hope to offer customers a fair and affordable evaluation of our collection before committing to a full size purchase.

Returns / replacement will only be accepted for products that are received damaged/ defective. Otherwise, as decided at our discretion.

Shipping cost is non-refundable for returned, undelivered, unclaimed or packages that are refused. Any shipping cost you incur to return the product to us will not be refunded. The only exception to this is if we have made a shipping error.

 

The customer will be liable for the shipping cost involved when returning the product.

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In the event that a customer decides to cancel an order within 12hours of placing a cancellation can be requested.

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Sale items (if applicable)

Only regular priced items/ items purchased at full price may be refunded. Unfortunately sale items cannot be refunded. Promotional, discount, gift card, purchases are unable to be refunded or exchanged.

 

The following products cannot be returned:

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- Products that are personalized, bespoke, altered or otherwise made to your specification. The bespoke process, if cancelled before completion, does not warrant a return.

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RETURN INSTRUCTIONS:
Damages due to neglect, improper usage or application will not be covered under our returns policy.
Returns should be carefully packed by the customer to avoid transit damage.
Return requests are to be made within 7 days of receiving the parcel.

Please notify us via email for return approval. Any return mailed without prior approval will be rejected.

 

MODIFICATION OF TERMS

We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.

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PAYMENT PROCESSING

All direct payment gateways offered and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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COMMUNICATION

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees (in the event we must reship due to customer error), to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail. As per normal policy with most companies. 

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BRAND SAFETY

Our Perfumes contain alcohol and are for external use only, DO NOT CONSUME. This product is not intended to diagnose, cure, mitigate, treat, or prevent any disease. No liability will be assumed by Xarmony LLC arising out of the misuse of our product.

Please keep perfumes out of reach of children and keep away from eyes and mucous membranes. Keep away from naked flame or direct heat sources. Do not apply to sensitive skin. Do not apply to broken or inflamed skin. Please perform a small skin test before use. If irritation develops, reduce frequency, or discontinue use. 

If redness, burning, itching or irritation occurs, stop using product immediately and consult your medical provider if self-treatment is not effective. If irritation does occur, wash with soap and water to clean the affected area of any oils or residue that may remain. If you are pregnant, nursing, have heart disease, epilepsy, high blood pressure, diabetes, skin sensitivity, or have any medical condition that can be affected by perfume seek the advice of a health professional before using any perfumes.

We do our best to provide products that are as safe to use as possible. However, it is impossible to predict individual allergic reactions to each product – fragrance – or ingredient in the product or combination of ingredients in the product. Some people can have an allergic reaction to a specific ingredient or any combination of ingredients in food, skin care products, or perfume at any time. We pride ourselves on ensuring that our products abide by all health and safety regulations.

If you have any allergic tendencies, please approach the use of perfumes, not just our own but all, with caution.

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Force Majeure

Xarmony LLC shall not be liable for any delay or failure in performance caused by circumstances beyond its reasonable control.

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